C-Store Training: It’s a Process, Not an Event

In December of 2013 an OSHA training deadline passed requiring employees coming into contact with chemicals to be trained on the new Hazcom standards. You, as a conscientious c-store operator selling fuel, dutifully trained all of your employees. (If this is a requirement you missed, click here for more information.)

Are Your C-Store Managers Getting the Training They Need?

You know you have to train new associates walking in off the street. They don’t know how you run your stores and probably have limited experience in any type of work environment. Just getting new associates to show up on time and in uniform is something of an accomplishment.

What It Takes to Beat Wawa

Wawa just opened a new store down the street from one of your stores. Great location, lots of pumps, big store; everything is new and bright.

Your store on the other hand is smaller, showing its age a bit, and your employees are doing the same old things they always did in the same old way.

Is your store doomed?

It is if you don’t compete.

Training for High Turnover Positions

“How much time should we spend training them?”

“Not much. Who knows how long they’re going to be here anyway?”

And so the slide to mediocrity begins.

What to Look for in Training for C-Store Chains

One of the advantages of operating multiple stores is the ability to spread your operating knowledge across many locations. To do that, you must train your employees.

In the recent past, training employees across dispersed locations was difficult. You had to either have local managers deliver inconsistent training, or bear the expense and scheduling difficulties of traveling trainers.

Is Gasoline a Threat to Your Business?

According to the Occupational Health and Safety Administration (OSHA) it is.

As a flammable liquid, gasoline is classified as a Class 3 Hazard, with restrictions and requirements for shipping, storing and labeling. What’s more, the presence of gasoline at your business makes your location a Class 1 Location Hazard due to the presence of flammable gases or vapors.

Businesses Face Looming OSHA Deadline

Hazcom TrainingWhile many businesses focused on how to work with and around the Obamacare mandates, other compliance demands continue to pop up.

The Occupational Safety and Health Administration (OSHA), estimates that 5 million workplace will be subject to its new Hazcom regulation, which will affect most employers by December 1, 2013.

C-Stores Face New OSHA Deadline

December 1, 2013 is a deadline that many convenience store operators are unaware of.

That is that day by which the Occupational Safety and Health Administration (OSHA) has decreed all employees coming into contact with hazardous chemicals in the workplace should be trained on the new Hazcom standards.

Should Your C-Store Managers be Training Your Associates?

“Ask me for anything but time”- Napoleon

Time is always a limiting factor. No one of us has more than 24 hours in a day. We must jealously guard that time to ensure everything necessary gets done.

The same goes for the hours your employees can devote to the business. Not only are their hours limited, but you’re paying for them as well. A better business is going to make better use of employee time. Every hour should be spent on something productive.

Four Essential Steps to Better Convenience Store Training

When you need to create a new or revise an training program for your convenience stores, your first temptation may be to jump in and start doing things. Better to stop for a second and realize first that your program will go through four distinct phases. Once you know what those four phases are you'll have a framework for implementing your training and it will be more likely to go smoothly. The four phases are: Evaluate, Create, Deliver, Track.

Phase 1: Evaluate